RETURNs & REFUNDs

All items purchased on line from Pregan Sdn Bhd are not returnable except for products that are damaged during the delivery and for those expired upon delivery. The return will only be accepted by us with sufficient proof, i.e. photo of the damaged product and consignment note number with date, which must be submitted within 7 calendar days upon receipt. We will pay the return shipping costs if the product is defective or the return is a result of our error.

 

GOODS SOLD ARE NOT REFUNDABLE

The product(s) will be inspected upon receipt. There will be no refund if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customers. Once we have received your returned product at our store, we will credit you in the same manner as your original payment within 7 to 14 working days of receiving the returned item. 

 

Please return your purchase to the following address:

PREGAN SDN BHD, 005 BASEMENT 2, (B2), THE SCHOOL, JAYA ONE, NO 27A, JALAN UNIVERSITI, 46200, PETALING JAYA, SELANGOR.

If you have questions please email to info@preganmall.com. We will revert as soon as possible.